Delivery

Shipping and Returns


Shipping your package

Packages are generally shipped within 3 days after payment is received. This may vary depending on the quantity and availability of the merchandise. They are sent via Colissimo Domicile or Point Retrait with a tracking number and delivered against signature. Packages can also be shipped via Schenker carrier. In this case, delivery times are generally 10 to 15 days for France, 3 to 4 weeks in exceptional cases. For Colissimo delivery, you can track your package online using the tracking number.

Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary depending on the total weight of the package. We recommend consolidating all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each order. Your package is shipped at your own risk, but special attention is paid to fragile items.

The box dimensions are appropriate and your items are properly protected.

Colissimo Domicile – with signature

Once the package has been prepared by us, it will be delivered to you within an indicative time of 48 hours and given against signature. If you are absent, a delivery notice will be left for you allowing you to choose a new delivery date on the Internet within 6 working days or to collect your package the next day at 3 p.m. at the post office of your choice.
If you do not express a choice, you can then collect your package from your home post office, within 15 days. Follow the delivery of your package at any time on www.laposte.fr       

Colissimo Collection Point

With Colissimo Point Retrait you have several collection methods to choose from to collect your package

– At La Poste, you can choose the establishment to which you wish to have it delivered (without first sending your bill to your home) among the 9,000 post offices available throughout mainland France. Once the package has been prepared by us, it will be delivered to you within an approximate time of 48 hours and you will be informed of the availability of your package by SMS and e-mail. You can then come and collect it within 10 working days. After this period, your package will be returned to us. Follow the delivery of your package at any time on www.laposte.fr      

– in Pickup relay, you can choose one of the 7,500 local merchants in the Pickup network, near your home, place of work or vacation, to whom you wish to have your delivery
Once the package has been prepared by us, it will be delivered to you within an indicative time of 48 hours and you will be informed of the availability of your package by SMS and e-mail. You can then come and collect it within 10 working days. After this period, your package will be returned to us.
Follow the delivery of your package at any time on www.laposte.fr   

Returning your package

In application of article L. 121-16 of the Consumer Code, you have the possibility of returning, at your expense, to the address of our headquarters indicated in article 1, the product within fourteen days (Hammon Law of June 13, 2014) from delivery, for exchange or refund, in good condition and in its original packaging with the original invoice.

As an indication, a return for a 30kg package is around €50.

Coverage of return costs.

SCAV LA FONTESOLE will only cover the return costs (at the basic rate in force) if one of the following two conditions is met:
The delivery turns out to be non-compliant with the order, or you have made reservations with the carrier. Please, in this case, contact our customer service whose contact details appear below.